WYNDHAM VACATION OWNERSHIP
INTERNET CUSTOMER PRIVACY & INFORMATION PRACTICES POLICY
Click Here for Information on Your California Privacy Rights
NOTICE TO WVO TIMESHARE OWNERS/FINANCING CUSTOMERS: You may receive a separate notice regarding “Your Financial Privacy” by mail. If this Web site provides you the ability to access your account online, and you agree to receive annual notices online, WVO will provide you with annual notices through this Web site. Further, if WVO provides you with updated notices online, WVO will require you to acknowledge receipt of the updated notice through this Web site.
Affiliate Web Sites
What Information Does WVO Collect?
How Does WVO Collect Information?
WVO collects Information by specifically requesting it from you. Generally this occurs when you register at the Web Site or request information or a service. You may elect, at your sole option, whether to provide the requested Information, although you may not be able to use or gain access to certain portions or features of this Web Site if you elect not to provide such Information. Usually, WVO and/or its business partners use your Information to operate the Web Site and to deliver information and services to you. WVO also uses your Information to inform you about other products and/or services available from WVO, its affiliated or related entities, and/or its Providers.
Information from Third Party Sources:
WVO may collect information about you from third party sources to supplement the Information otherwise provided by you at this Web Site. This supplemental information allows WVO to verify Information that you have provided to WVO and to enhance WVO’s ability to provide you with information about its businesses, products and services, as further described in WVO’s Web Site Terms. WVO’s agreements with these third party sources typically limit how WVO may use this supplemental information.
Use of Aggregate Tracking Information:
Use of Internet Protocol (“IP”) Addresses.
An IP address is a unique number that is automatically assigned to your computer whenever you are surfing or browsing the Internet so that your computer can be identified by the main computers, known as “Web servers,” that "serve up" Web sites and Web pages. This IP address allows WVO to identify and gather general information and data about users, such as the Web pages that users may view.
WVO collects IP addresses for the following purposes: (1) helping WVO diagnose and resolve problems with its main computers; (2) administering its systems and this Web Site; (3) reporting aggregated anonymous information to its business partners and Providers; and (4) auditing the use of this Web Site. When users request Web pages from this Web Site, WVO’s Web servers log the user's IP address. WVO does not normally link IP addresses to any Personal Information, which means that a user’s session will be logged, but the user will remain anonymous to WVO. For example, WVO collects and/or tracks the home server domain name, the type of computer, and the type of Web browser used by you to access this Web Site. Such collection and tracking information is gathered by WVO as you navigate through this Web Site and the various Web Site pages, and shall be used by WVO for its business purposes only, as described above in this section.
By showing, tracking or recording how and when users use this Web Site, cookies help WVO see which areas of the Web Site are popular and which are not. Many of WVO’s improvements and updates to the Web Site and enhancements to the user experiences are based on the data and information compiled from these cookies in conjunction with the total number of users of, and Web pages viewed at, this Web Site. This data and information are most easily tracked with cookies.
In addition, you may occasionally receive cookies from WVO’s business partners or Providers, or when you link to other third party Web sites. WVO does not control these cookies, and disclaims any responsibility relating to the use or receipt of such cookies. You should note that the use of advertising cookies sent by third party Web servers is a standard practice in the Internet industry.
WVO may use a third party advertising technology to serve ads when you visit this Web Site. This technology uses information about your visits to this site (not including your name, address, or other Personal Information) to serve WVO’s ads to you. In the course of delivering WVO advertisements to you, a unique third party cookie may be placed or recognized on your browser. For more information about our third party ad server, cookies, and how to opt out, please click here.
Use of Pixels.
WVO and its third party ad servers may also use invisible pixels or Web beacons on this Web Site to count how many users visit certain Web pages. Information collected from invisible pixels or Web beacons is used and reported in the aggregate without the use of Personal Information. This information may be used to improve marketing programs and Content, and to target WVO’s Internet advertisements at this Web Site and/or other web sites.
With Whom Does WVO Share Information?
Affiliates: WVO may share any or all of your Personal Information with and among its affiliated or related entities or family of companies. This is typically done so as to allow such entities and companies to offer to you information about their respective businesses, products and services that they believe may be of interest to you.
Third Party & Aggregate Data: From time to time, you may be offered the opportunity to receive materials or special offers from third parties. If you opt to receive from these third parties information related to such materials or offers, WVO will (with your permission) share your name and e-mail address with such third parties. Under confidentiality agreements, WVO may match Personal Information with data provided by these third parties. Also, from time to time, WVO may share your Personal Information with third parties that WVO feels offer products or services that may be of interest to you. This sharing of Personal Information is subject to confidentiality agreements as well.
Careers with WVO: This Web Site may provide you the ability to search for job postings and/or submit applications for potential employment opportunities. WVO may use third parties to collect and/or host these types of services or related information. If a third party service provider is used for these purposes, the third party provider is prohibited under agreement from using any Personal Information that you may submit in conjunction with these services for any purpose other than to collect and store such Personal Information on WVO’s behalf. The Personal Information that you submit for these purposes will not be used for any purpose other than to allow you to search for job postings, submit applications, or determine your qualifications for employment with WVO or its affiliated or related entities.
Investor Center: This Web Site may allow you to subscribe to investor newsletters, press releases, e-mail alerts, and other related communications. The Personal Information that you may provide in conjunction with these subscription services or offerings will be used only for the purpose of providing you with such services or for responding to your subscription requests.
Children: This Web Site is not intended for use by children. WVO does not knowingly solicit or collect Personal Information from children under the age of 13. If you are under the age of 18, you must obtain the consent of your parent or guardian to use this Web Site.
Opting Out; How Can You Control the Use of Information?
By e-mail, click here.
By mail, write to:
E-Commerce Department -- Privacy
Wyndham Vacation Ownership, Inc.
8427 South Park Circle
Orlando, Florida 32819
What Happens When You Link to a Third Party Site?
Please keep in mind that, whenever you give out information over the Internet or Web, or otherwise in on-line environments, (for example, via message boards or forums), such information can be collected and used by people you do not know. While WVO strives to protect users’ information and privacy, WVO cannot guarantee the security of any information you disclose in these environments, and you disclose such information at your own risk.
Is Your Information Secure?
The security of all Information associated with users of this Web Site is an important concern to WVO. WVO exercises reasonable care in providing secure transmission of your Information from your computer to WVO’s servers and databases. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while WVO strives to protect your Information, WVO cannot ensure or warrant the security of any Information you transmit to WVO, and you do so at your own risk. Once you complete the transmission of, and WVO receives, your Information, WVO uses industry standard efforts and practices to safeguard the confidentiality of your Personal Information, and uses commercially reasonable efforts to collect and secure such Personal Information consistent with all applicable laws and regulations. WVO takes commercially reasonable efforts to use a variety of different security measures (such as encryption, digital certificates, firewalls and Secure Socket Layers) designed to protect Personal Information from access by unauthorized users both inside and outside of WVO, and to protect against the unauthorized or improper alteration or destruction of such Personal Information. WVO’s communication system, software and database practices have been designed to aid in supporting authenticity, integrity and confidentiality. However, as described above, “perfect security” does not exist on the Internet and, despite these reasonable efforts by WVO to maintain data and Information security, WVO cannot guarantee the security of data or Information.
Effective date: This policy was last updated on August 1, 2006.
Click Here for Information on Your California Privacy Rights